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For a quote please contact: 703-832-1222



How to Prepare for Your Home Cleaning

To prepare for your Hands2Clean home cleaning, just follow the following four simple steps:

  1. Before your team arrives for your scheduled cleaning please remove clutter so we can effectively clean all surfaces – this includes clothing, kids toys and dishes in the kitchen sink.
  2. Find a good spot for your pets so they are safe and comfortable while we clean.
  3. Put out clean sheets on each bed if we will be changing your linens.
  4. If payment has not already been arranged, leave cash or a check on the kitchen counter in a sealed envelope with your address written out on the envelope.

 Our ultimate goal is to provide you quality service and satisfaction. And while it’s important to declutter your house before we arrive, please do not spend any time cleaning! 

Cleaning homes is what we do, after all, right? Leave the work to us.

What to Expect Before the Clean 

Before your cleaning team arrives, they review the details of your cleaning appointment so they know exactly what you want. Most of our clients are either at work or busy with other plans when we clean, so it's quite common for them to provide us with their garage code or spare key. But if you don't feel comfortable leaving us a key or door code, please make sure someone is home during the scheduled cleaning time.

What to Expect During the Clean 

We only hire caring workers who have the right to work in the United States. All are subjected to a comprehensive background check. Once completed, they are trained in the Hands2Clean cleaning process.

If you’re home when your cleaning professionals arrive, that’s great. Our team will happily work around you allowing for your normal activities in the home. If you’re not home, our team will dust, vacuum and scrub while you're out enjoying some free time.

Our crews complete work Mondays through Fridays, 9 a.m.–5 p.m. We arrive with our own cleaning supplies and equipment. We don't ask you for ANYTHING !!

Of course, not all homes are lived in the same way and cleaning thoroughly sometimes means staying a little longer than usual at a home to give it some extra attention. Our teams spend the time needed to get the best possible result.

Payment is requested at the time of the cleaning. We generally accept cash, checks or credit cards.   A $2.50 per transaction fee is charged for credit cards.

What to Expect After the Clean 

After the initial visit, a Hands2Clean representative will follow-up asking for your feedback on the service. If you would ever like to have changes made to your service, Hands2Clean will make the adjustments on your account, and those changes will be reflected in your team’s work order on their next visit.

Know that if for any reason we don’t meet your expectations, we will come back and fulfill our guarantee on our work. Just notify us within 24 hours about any issue at all, including any oversight or misunderstanding regarding the specification of your cleaning appointment.

If something is damaged during the course of a cleaning, then we will make every effort to repair, or when necessary, replace the damaged item. That's because we provide all the necessary insurance to protect your home, property and our employees:

Liability: should we damage anything in your home
Auto: to protect our marked vehicles on your property
Workers Compensation: should an employee become injured while in your home

To explore a no-contract solution to your home cleaning needs with a trusted company who is local to the northern VA area and with a combined experience of serving clients for more than 25 years, request a no-obligation in-home estimate today, or call us at 703-832-1222 for your free phone estimate.